Americas Best Value Inn and Suites Houston/Northwest Brookhollow

Wonderful
Traveller Type: family with young children

Very Poor
Traveller Type: young couple
  : There was nothing enjoyable about the property.
  : We booked our room for the night online, I called the hotel and let them know we would be 2 hours late for check in because we were driving a good distance, and the front desk guy said he would hold the room for us. When we arrived, he was rude right off the bat, told me he had to “upgrade” our room to a double suite because that’s the only room he had left, after trying to upcharge me. When we got into our room, we noticed it looked NOTHING like the pictures online. There was dead roaches on the floor, cracked tiles, poop on the wall behind the toilet, bed bug stains on the mattress protectors, no smoke alarms, and several other things wrong with the room. my boyfriend went to ask for a new room and the guy at the front told us to pack our stuff, and make the room look like it hasn’t been touched so they don’t have to clean a room that wasn’t slept in or stayed in longer than 10 minutes, and give him our key. with concerns he wouldn’t give us another room (after he told us he didn’t have anymore rooms) because he was VERY rude when we asked for a clean room. later that night going to rinse off, the shower flooded the bathroom,and there was only 2 small towels, I went to ask for new towels, I noticed he was asleep at the desk, and I had to knock on the windows to get his attention, and he refused to give me towels. told me I was being a b$&@h, and he was going to call the cops on me, because we had been coming and going from our room all night. (we did. we attended the motorcycle rally in town), I explained to him that was fine because there was safety and health concerns anyway, he kept yelling at me, still refusing to give us towels to dry the flooded bathroom, and told me to get the F out of his hotel. I asked for a manager. he said he was the manager. I asked for corporates number, and he still refused to help us in any way. 10/10 do NOT recommend booking here. it’s nasty, and he would not even give me half a refund.