Palm Guest House

Pleasant
Traveller Type: with friends

Good
Traveller Type: group

Disappointing
Traveller Type: with friends
  : The location is very good, damascus gate is just around the corner
  : We got a room without window which is fine, but it was dirty, the bathroom even more so. It was impossible to flush the toilet.But it would have been all fine for the 2 nights, however the biggest turn off was the owner approach to us. They have some miscommunication with booking about the prices or something, and he handled us that we are ripping him off. First time in israel so i booked a double room close to the center, but he threated me like i should have known this is not enough for him and voluntarily pay more for him. During check in he told us multiple times what a big rip off this is. Im sure he is a nice guy, but this was not very professional.And tbh if we get an email that the price is different before arrival we may have been paying more.

Very Good
Traveller Type: solo traveller

Very Good
Traveller Type: solo traveller
  : - Perfect location in front of Lion's gate.- Clean showers.- Very helpful staff.
  : - I've got what I have expected

Poor
Traveller Type: young couple
  : Location Good.Rooms Poor could hardly Swing a cat , Cold and not ventilated. Moldy Bathroom, WC Pan loose and rocking.Blanket have cigarette Burns and ripped.
  : Hotel is very Old and in need of complete Renovation,Shops infront of Hotel selling Fish and crowded as a fish market and smelling.I messaged you on Wednesday 15-02-2022 had missed my flight and will be arriving on Thursday 16-02-2022.On arrival Thursday at 9.30am you asked me for my passport and when you checked the name you showed me your booking reservation print out and said You have already checked in and since last Night.You checked again and said my Night Manger has made a mistake, I will sort you another room.You took my full payment of ILS 1,100.00. @ 9.39am.Your assistant took me to the room which was being cleaned, It had no window, a small bathroom with the Shower over the WC Pan, Mold all over the Basin, and Glass shelf and mirror,the door had no handle.There was only a 600mm Gap to stand between the Bed where we could just about manage to put our luggage.I asked him if there was another room, he said to speak to you.When i spoke to yourself, you showed me another room in the loft on the third floor, which was again cold and had mold behind the door and not any bigger than the one on the First FloorWe were tired from traveling since the last 28Hrs, and my wife's limited mobility decided to take the room on First floor as you said as soon as another room becomes available you will move us.when asked for Towels were given One Old damp Towel which had been left to Dry on stair landing Handrail.Went to use the Tea, Coffee machine in the common room where we were told by your assistant while waiting for the room to be cleaned that these facilities are for your use, there was no milk, when i asked you, your answer was this is a Hostel and not Hotel, you will have to go and buy your own Milk.Later on when i asked for Soap for use in the WC/ Shower room basin, you said as i have told you its a Hostel and not a Hotel, but will see if there is some left.

Poor
Traveller Type: young couple
  : The only good thing about this property is the location
  : This property was disgusting it’s so dirty and the rooms are all squashed up. There is barely an room between the shower and toilet.