InTown Suites Extended Stay Houston TX-Hobby Airport

Very Poor
Traveller Type: solo traveller
  : After an hour of staying at the hotel, I found a bed bug. I called immediately to the office and asked for a room changed. I was told if It was bed bugs that I would be asked to leave without/refund.(implying that I brought them) Later management came to check but said there was no signs. During my stay I took many videos of much more bugs with dates and location attached. The floor is coming up, there’s mold in baseboards and holes in the cabinets. This hotel needs to be reported and this company need to higher their standards as I had issues with one of their affiliates in the past.

Good
Traveller Type: solo traveller

Very Poor
Traveller Type: family with young children
  : Is nothing good to say about this business establishment
  : They racial profiles you because you speak to other residents that live there very rude is unpleasant did not give me my reservations because they said I knew someone that live there in-store going on and telling me her business they break so many HIPAA laws it's the best that you go somewhere else where you won't have to be racial profiling bad business

Wonderful
Traveller Type: review category business travellers

Very Poor
Traveller Type: young couple
  : THE ELEVATOR.
  : THE MOLD IN OUR ROOM HAS CAUSED SEVER UPPER RESPIRATORY INFECTIONS IN MY GIRLFRIENDS BODY & MINE. THESE PEOPLE ARE VERY UNCARING AND REFUSED TO MAKE US COMFORTABLE OR EVEN HAPPY. IM DONE TALKING. GONNA HIRE A LAWYER ASAP!!!

Very Poor
Traveller Type: solo traveller
  : There was a Lubys close by.
  : The toilet overflowed the first time I took a solid waste use and it took me going to the office twice to have it cleaned up. The place is VERY dirty and unkempt. I would say this isn't the worst place to stay but it is FAR from as nice as it is represented in the ad.

Poor
Traveller Type: family with young children
  : Staff was awesome!! Like they mad the stay what it was!!
  : Unfortunately it looked nothing liked the picture. The knob on the sink was missing, toilet handle if not handle gently was gonna fall off. The shower literally was coming from the wall whomever fixed it threw it together.

Very Poor
Traveller Type: family with young children
  : The Elevator because it was a Lifesaver due to the Molded Room, I had difficulty climbing 3 flights of stairs with a upper respiratory infection due to the room that I was given and not compensated for my pain and suffering. I also appreciated the quietness but Im assuming others had breathing trouble thats why the Facility was so Quiet!! Sorry INTOWN SUITES THE TRUTH WILL FORCE YALL TO CLEAN PROPERLY AND ACTUALLY CARE ABOUT YOUR GUESTS STAY.... THANK YOU
  : 1.MOLD IN ROOMS & FILTHY EVERYWHERE2.UNCARING STAFF!!3.ROOM #306 IS A MOLD INFESTED ROOM. MY BOYFRIEND AND I GOT UPPER RESPIRATORY INFECTION FROM STAYING AT THAT HOTEL!!!DONT LET THE PICTURES FOOL YOU!!! DONT WASTE YOUR MONEY & TIME... SERIOUSLY. I HAVE NEVER BEEN SO UNHAPPY AND FRUSTRATED AT A HOTEL UNTIL I CHECKED IN AT INTOWN SUITES GULF FREEWAY AND HOBBY AIRPORT AREA... YOU THINK THE CORONAVIRUS IS BAD/ TRY STAYING 1 NIGHT AT THAT NIGHTMARE OF A STAY AND YOU WONT COME OUT BREATHING NORMAL!!!

Poor
Traveller Type: review category business travellers
  : Nothing!
  : The rooms were in very poor shape! Holes in the floor under both sinks! Miss matched paint on the wall were holes had been repaired. The cabinets were rotting. I only stayed because I had no place to go on short notice!

Very Poor
Traveller Type: solo traveller